We use ZoHo Helpdesk! All staff and scholars with IT-related questions and issues will need to submit a ticket through this system.
The Helpdesk uses an online fillable form, and once submitted, notifies the IT Department of the ticket. This enables our team to respond to items quickly, track tickets, and pinpoint common issues that are being submitted. Once the ticket has been submitted, the sender will receive a confirmation email, including notifications as actions are taken to resolve reported issues. Once the issue is resolved, the sender will receive notification that the ticket has been closed.